Powering the paradigm shift in debt collection with AI

The debt collection industry is undergoing a paradigm shift, driven by the power of Artificial Intelligence. Traditional collection practices often struggle with inefficiency, limited personalization, and regulatory complexities. By leveraging AI, organizations can transform the process into a more data-driven, customer-centric, and compliant function. From predictive models that assess repayment likelihood, to intelligent automation that personalizes communication strategies, AI is enabling lenders and collection agencies to improve recovery rates while enhancing customer experience. This session will explore how AI is revolutionizing debt collection by balancing operational efficiency with empathy and compliance, setting the stage for a smarter and more sustainable future in financial services.