A transformational technology leader with a track record for diving business growth through innovative strategies & advanced technology solutions in various key technology leadership roles over a span of 2 decades primarily with GE Business. Recognized as a thought leader, experienced in building a large technology organizations, driving technology selection & adoption strategies as well as implementing agile methodologies to drive the interactive product development
Successfully leading multiple large-scale digital transformation initiatives across GE businesses (1) Built unified customer master platform (MDM) driving $8M cost avoidance annually, (2) Rolled out Commercial Operating System (Single Account Mgmt., Sale Enablement & funnel Mgmt. process) across the Globe for a $20B business & (3) Transformed the lead to order (Configure Price Quote) process by consolidating 20+ tools into one cloud platforms
Overview – Current & Previous Role @ GE HEALTHCARE
• Currently as Global IT Head of Enterprise Applications (Sales & Services Technologies) at GE Healthcare, leading the digital solutions for global Sales & Service platforms with team of 250+ professionals working on cloud, Salesforce, Conga, data, & AI/ML technologies
• Previously, as Sr. Director of Customer Experience, activated the Omni-channel GTM strategy & Digital Selling initiatives globally for an $18B+ business and built the global product management & engineering organization delivering best-in-class products using cloud technologies
Experience Landscape
• Strategic Value Creation: Demonstrated ability to deliver significant financial outcomes ($xxxM+ in benefits) through technology initiatives. Skill in aligning technology investments with business objectives to improve critical metrics (5% increase in deal size, margin improvements)
• Change Management & Organizational Transformation: Experienced in transforming orgs from project-focused to product-focused models, built a culture of innovation, introduced standard way of working, which helped drive the software delivery throughput by 15% & improve the customer satisfaction
• Global Team Leadership & GCC setup: Successfully built and led diverse, global teams of 250+ technology professionals. Experienced in building & scaling high-performing product management & engineering orgs
• Data Monetization & AI and Generative AI Implementations: Successfully monetized complex data assets of 4MM Install base, built architectures for contextual insights for sales & marketing teams to generate funnel & prioritise the deal for next best actions