Arpit Agarwal is the Director of Decision Science at Zoomcar, India. He has 10 years of industry experience and has solved inventory optimisation & customer retention problems across industries such as shared mobility, fashion retail, insurance and technology.
He previously pioneered the NPS rollout and feedback analytics for leading fashion brands in India; work for which he has been bestowed with the “Best Use of Customer Insights to Enhance Customer Experience” award at India’s Customer FEST 2017.
Arpit has authored articles on “Fleet Management” and “Analytics in IoT Cars” in various publications. He is also a regular contributor at data science and AI conferences across India and abroad. Apart from analytics, he has a deep interest in music & arts which inspires him to drive creativity at work.